Frequently Asked Questions

Standard shipping takes 5-7 business days. Express shipping takes 2-3 business days. International orders typically arrive within 7-14 business days depending on your location.

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. International shipping fees are calculated at checkout.

Once your order ships, you'll receive a tracking number via email. You can also track your order by visiting our Track Order page and entering your order number and email address.

If your order hasn't shipped yet, contact us immediately and we'll do our best to update the address. Once shipped, we cannot modify the delivery address.

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Sale items are final sale and cannot be returned.

Visit your account dashboard, select the order you wish to return, and click 'Request Return'. Follow the prompts to print your prepaid return label.

Refunds are processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method.

Yes, we offer exchanges for different sizes or colors. Contact our customer service team to arrange an exchange.

Each product page includes a detailed size guide. We recommend measuring yourself and comparing to our size chart for the best fit. If you're between sizes, we suggest sizing up.

Yes, our products generally run true to size. However, specific fit notes are included on each product page if an item runs large or small.

We use high-quality natural and sustainable materials including organic cotton, linen, silk, and wool. Material composition is listed on each product page.

Care instructions are included on the garment label and product page. We recommend following these guidelines to ensure longevity. Many items can be machine washed on delicate cycle.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All transactions are secure and encrypted.

Yes, we use industry-standard SSL encryption to protect your payment information. We do not store credit card details on our servers.

Yes, gift cards are available in various denominations and can be purchased on our website. They never expire and can be used on any purchase.

Only one discount code can be applied per order. The discount code with the highest value will be automatically applied.

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and create wishlists for easier future shopping.

Click 'Forgot Password' on the login page. Enter your email address and we'll send you a link to reset your password.

Yes, create a wishlist by clicking the heart icon on any product. Access your saved items anytime from your account dashboard.

Log into your account and go to Settings. From there you can update your email, password, shipping addresses, and payment methods.